UX Challenge of a data
collecting SaaS platform

UX Challenge of a data collecting SaaS platform

UX Challenge of a data collecting SaaS platform

Capture X is a Saas solution to create
and conduct data collecting surveys, followed by the subsequent analysis of the gathered data.

Capture X is a Saas solution to create and conduct data collecting surveys, followed by the subsequent analysis of the gathered data.

Capture X is a Saas solution to create
and conduct data collecting surveys, followed by the subsequent analysis of the gathered data.

About the project

About the project

About the project

About the project

Capture X is a Saas solution to create and conduct data collecting surveys, followed by the subsequent analysis of the gathered data.

At the heart of our transformation lies a bold vision: to redefine the checkout experience by placing flexibility and control directly into the hands of our users. Our mission is to eliminate friction at every turn, ensuring that the journey from booking a car to holding the keys is seamless, swift, and stress-free.

At the heart of our transformation lies a bold vision: to redefine the checkout experience by placing flexibility and control directly into the hands of our users. Our mission is to eliminate friction at every turn, ensuring that the journey from booking a car to holding the keys is seamless, swift, and stress-free.

My contribution

User Interviews, Prototyping,
Usability Testing, Interaction Design

User Interviews, Prototyping,
Usability Testing, Interaction Design

Industrie

Industrie

Real Estate

Real Estate

Year

Year

2019

2019

Background

Background

In the dynamic realm of real estate management, BuildingMinds embarked on a transformative journey to empower real estate managers with a cutting-edge data-collecting survey tool.

This case study delves into the collaborative design process that unfolded within our cross-functional team, illustrating how we navigated challenges, harnessed diverse expertise, and ultimately crafted a solution that revolutionizes the consumption data collection for buildings and their further analysis.

1 /

1 /

1 /

Empathizing
and Iterating

Empathizing and Iterating

Empathizing and Iterating

We conducted in-person interviews with four users to gain insights into their experience and approach when filling out forms. Our aim was to identify patterns and understand the underlying processes involved in this task.

We conducted in-person interviews with four users to gain insights
into their experience and approach when filling out forms. Our aim was to identify patterns and understand the underlying processes involved
in this task.

We conducted in-person interviews with four users to gain insights into their experience and approach when filling out forms. Our aim was to identify patterns and understand the underlying processes involved
in this task.

Upon thorough analysis of the qualitative research data, we unearthed users challenges and identified their fundamental needs.

Upon thorough analysis of the qualitative research data, we unearthed users' challenges and identified their fundamental needs.

Upon thorough analysis of the qualitative research data, we unearthed users' challenges and identified their fundamental needs.

Key Pain Points discovered during the interviews:

Key Pain Points discovered during the interviews:

Key Pain Points discovered during the interviews:

Efficiency Concerns

Users expressed a strong desire to enhance their efficiency when completing forms. They sought a solution that streamlines the process and allows for a more seamless experience.

Users expressed a strong desire to enhance their efficiency when completing forms. They sought a solution that streamlines the process and allows for a more seamless experience.

Hidden Question Titles

Hidden Question Titles

Hidden Question Titles

A significant issue we uncovered was the concealment of full question titles. Users found themselves spending valuable time toggling between questions to grasp the complete context. This hindered the overall flow of their interaction with the forms.

A significant issue we uncovered was the concealment of full question titles. Users found themselves spending valuable time toggling between questions to grasp the complete context. This hindered the overall flow of their interaction with the forms.

A significant issue we uncovered was the concealment of full question titles. Users found themselves spending valuable time toggling between questions to grasp the complete context. This hindered the overall flow of their interaction with the forms.

Excel Usage by Facility Managers

Notably, facility managers habitually resort to using Excel for form-related tasks. While they find the Excel interface more familiar and conducive to their workflow, the process remains excessively time-consuming.

Notably, facility managers habitually resort to using Excel for form-related tasks. While they find the Excel interface more familiar and conducive
to their workflow, the process remains excessively time-consuming.

Notably, facility managers habitually resort to using Excel for form-related tasks. While they find the Excel interface more familiar and conducive to their workflow, the process remains excessively time-consuming.

In response to these findings, our UX/UI enhancement strategy will prioritize addressing these pain points. We aim to design a more intuitive and efficient interface that minimizes disruptions and aligns with the users' preference for a smoother form-filling experience.

In response to these findings, our UX/UI enhancement strategy will prioritize addressing these pain points. We aim to design a more intuitive and efficient interface that minimizes disruptions and aligns with the users' preference for a smoother form-filling experience.

In response to these findings, our UX/UI enhancement strategy will prioritize addressing these pain points. We aim to design a more intuitive and efficient interface that minimizes disruptions and aligns with the users' preference for a smoother form-filling experience.

2 /

2 /

2 /

Ideate

Ideate

Ideate

During the ideation phase, our team embarked on an immersive brainstorming journey, our mission was clear: to uncover a transformative idea that not only resolved user pain points but also elevated the entire experience to new heights.

Guided by a shared vision of collaboration, we arrived at a breakthrough concept—seamlessly blending the trusted, user-friendly design of an Excel-style interface with the robust functionality of the Capture X platform. This decision was rooted in a deep understanding of our users: facility managers who rely on the efficiency and intuitiveness of Excel to streamline their daily workflows. By marrying the familiarity of Excel with the advanced capabilities of Capture X, we set out to craft a solution that empowers users with unparalleled ease and productivity, revolutionizing the way they approach form-filling and data management.

During the ideation phase, our team embarked on an immersive brainstorming journey, our mission was clear: to uncover a transformative idea that not only resolved user pain points but also elevated the entire experience to new heights.

Guided by a shared vision of collaboratio, we arrived at a breakthrough concept—seamlessly blending the trusted, user-friendly design of an Excel-style interface with the robust functionality of the Capture X platform. This decision was rooted in a deep understanding of our users: facility managers who rely on the efficiency and intuitiveness of Excel to streamline their daily workflows. By marrying the familiarity of Excel with the advanced capabilities of Capture X, we set out to craft a solution that empowers users with unparalleled ease and productivity, revolutionizing the way they approach form-filling and data management.

During the ideation phase, our team embarked on an immersive brainstorming journey, our mission was clear: to uncover a transformative idea that not only resolved user pain points but also elevated the entire experience to new heights.

Guided by a shared vision of collaboratio, we arrived at a breakthrough concept—seamlessly blending the trusted, user-friendly design of an Excel-style interface with the robust functionality of the Capture X platform. This decision was rooted in a deep understanding of our users: facility managers who rely on the efficiency and intuitiveness of Excel to streamline their daily workflows. By marrying the familiarity of Excel with the advanced capabilities of Capture X, we set out to craft a solution that empowers users with unparalleled ease and productivity, revolutionizing the way they approach form-filling and data management.

3 /

3 /

3 /

Outcome

Outcome

Outcome

The culmination of our efforts and the implementation of the Excel-style interface merged with Capture X resulted in a transformative outcome that exceeded our expectations.

The culmination of our efforts and the implementation of the Excel-style interface merged with Capture X resulted in a transformative outcome that exceeded our expectations.

Enhanced Efficiency

Users experienced a significant boost in efficiency when filling out forms. The familiarity of the Excel-style interface seamlessly integrated with Capture X empowers users to navigate the system effortlessly.
This amalgamation streamlined the form-filling process, eliminating
the cumbersome nature of the previous workflow.

Users experienced a significant boost in efficiency when filling out forms.
The familiarity of the Excel-style interface seamlessly integrated with Capture X empowers users to navigate the system effortlessly. This amalgamation streamlined the form-filling process, eliminating the cumbersome nature
of the previous workflow.

Users experienced a significant boost in efficiency when filling out forms.
The familiarity of the Excel-style interface seamlessly integrated with Capture X empowers users to navigate the system effortlessly. This amalgamation streamlined the form-filling process, eliminating the cumbersome nature of the previous workflow.

Users experienced a significant boost in efficiency when filling out forms.
The familiarity of the Excel-style interface seamlessly integrated with Capture X empowers users to navigate the system effortlessly. This amalgamation streamlined the form-filling process, eliminating the cumbersome nature of the previous workflow.

Clearer Question Visibility

Our solution provided users with a more transparent and intuitive interface by addressing the hidden question titles. The full question titles were now readily visible, eliminating the need for users to toggle between questions. This enhancement not only saved time but also improved the overall flow of interaction with the forms.

Our solution provided users with a more transparent and intuitive interface by addressing the hidden question titles. The full question titles were now readily visible, eliminating the need for users to toggle between questions. This enhancement not only saved time but also improved the overall flow of interaction with the forms.

Our solution provided users with a more transparent and intuitive interface by addressing the hidden question titles. The full question titles were now readily visible, eliminating the need for users to toggle between questions. This enhancement not only saved time but also improved the overall flow of interaction with the forms.

Increased Adoption Rates

The success of the UX/Ul enhancements translated into increased adoption rates. Users who were initially hesitant to shift from traditional methods, such as Excel, found the new interface so seamless and user-friendly that they readily embraced the upgraded solution. This uptick in adoption underscored the successful alignment of our design with user preferences and needs.

The success of the UX/Ul enhancements translated into increased adoption rates. Users who were initially hesitant to shift from traditional methods, such as Excel, found the new interface so seamless and user-friendly that they readily embraced the upgraded solution. This uptick in adoption underscored the successful alignment of our design with user preferences and needs.

The success of the UX/Ul enhancements translated into increased adoption rates. Users who were initially hesitant to shift from traditional methods, such as Excel, found the new interface so seamless and user-friendly that they readily embraced the upgraded solution. This uptick in adoption underscored the successful alignment of our design with user preferences and needs.

Key Performance Indicators (KP|s)

Quantitatively, the project demonstrated positive impacts on key performance indicators. Metrics related to form completion times, user engagement, and overall satisfaction witnessed notable improvements. These tangible results validated our design approach's effectiveness and reaffirmed the user experience's positive impact.

Quantitatively, the project demonstrated positive impacts on key performance indicators. Metrics related to form completion times, user engagement, and overall satisfaction witnessed notable improvements. These tangible results validated our design approach's effectiveness and reaffirmed the user experience's positive impact.

Quantitatively, the project demonstrated positive impacts on key performance indicators. Metrics related to form completion times, user engagement, and overall satisfaction witnessed notable improvements. These tangible results validated our design approach's effectiveness and reaffirmed the user experience's positive impact.

Conclusion

Conclusion

Conclusion

In conclusion, our journey from ideation to implementation resulted
in a highly successful transformation of the Capture X tool. The strategic combination of interfaces not only addressed user pain points but also set a new standard for efficiency and usability in the realm of facility management.


The positive outcomes underscored the importance of user-centric design and cross-functional collaboration in delivering solutions that truly resonate with and empower
our user community.

In conclusion, our journey from ideation to implementation resulted in a highly successful transformation of the Capture X tool. The strategic combination of interfaces not only addressed user pain points but also set a new standard for efficiency and usability in the realm of facility management.

The positive outcomes underscored the importance of user-centric design and cross-functional collaboration in delivering solutions that truly resonate with and empower our user community.

In conclusion, our journey from ideation to implementation resulted in a highly successful transformation of the Capture X tool. The strategic combination of interfaces not only addressed user pain points but also set a new standard for efficiency and usability in the realm of facility management.

The positive outcomes underscored the importance of user-centric design and cross-functional collaboration in delivering solutions that truly resonate with and empower our user community.

Made in Framer in 2025